Safety tips

Vivadoo puts buyers and sellers in direct contact — these simple habits keep that meeting safe, whether you're buying a phone or an apartment.

Meeting the other party

Meet in a busy public place during the day — a café, a mall, a fuel station. For high-value items, bring a friend.
Never invite a stranger to your home for a first meeting, and never go alone to an isolated address.
Inspect the item in person before any money changes hands. Photos can be old, edited, or someone else's.
Agree on the price before you travel. A price that suddenly changes at the meeting is a bad sign.

Pay when you collect — hand over money and item at the same moment.
Never send a deposit, an advance or a "reservation fee" to someone you haven't met. This is the single most common scam.
Vivadoo has no payment, escrow or delivery service. Anyone claiming to collect money "through Vivadoo" or offering "Vivadoo delivery" is a fraudster — report the ad immediately.
Be wary of overpayment tricks: a "buyer" who sends too much and asks for the difference back is running a scam.

For a car, check the registration papers against the seller's ID, and inspect the chassis number. A mechanic's inspection before payment is money well spent.
For property, verify the title deed and deal with the registered owner or a mandated agent — insist on seeing the mandate.
Test drive with the owner present, and never hand your own car keys to a "buyer" for a solo test drive.

If the price looks too good to be true, it is. Compare with similar ads before you get excited.
Never share banking codes, card numbers or one-time passwords. No legitimate buyer or seller needs them.
Be careful with sellers who refuse calls and push you to chat apps or foreign numbers.
Every ad has a Report button — use it. Reporting a suspicious ad protects the next person.

Want to know what Vivadoo itself does against fraud? Read about buyer protection.